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FEEDBACK & COMPLAINTS

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DCIRS Community Care welcomes your feedback. 

You have the right to tell us if something is not right, or if you are happy with our services. You can make a complaint, give feedback or make a compliment.

 

You can also speak to us directly, call us, or ask someone to help you make a complaint. You can reach us at our office on (03) 5497 1891 Monday to Friday from 9am – 4pm.

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You can have a support person  or an advocate.

All feedback and complaints are kept private and taken seriously

Type of Feedback

Please select one:

Your Details (optional)

About Your Feedback or Complaint

You may include:

What happened, where and when it happened, who was involved .etc

What would you like to happen?

(e.g. someone to contact you, issue to be fixed, explanation)

Previous Contact (optional)

Have you contacted DCIRS about this before?
No
Yes

Support Needs (optional)

Do you need support with this complaint?
No
Yes

Consent

You can also make a complaint to the NDIS Quality and Safeguards Commission:

Phone: 1800 035 544

Website: NDIS Commission complaints

 

Making a complaint will not affect the supports you receive.

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